Avita Health System - Ontario

Lutions Of Eve (25.07.2017 17:52)
So today I was seen here and I absolutely hated it. The only nice people were the receptionist and my actual doctor. The nurse was NOT nice. She was almost aggravated that she had to deal with me and snappy with her comebacks. I had to have my leg numbed and cut open but they didn't even let it numb! As soon as they were done they cut me. I felt EVERYTHING. She came back with cleaning supplies and a wrap (btw I've been crying since he put the needle in my leg) and she starts SCRUBBING the area he just cut! I told her to please stop that it was too much pain she she sneered at me and said "okay!" Very sarcastically. Do not come here..

Jesus is King (11.06.2017 19:17)
Not too bad. The wait was about an hour altogether but they were helpful and professional. You can't expect much faster than that at an urgent care. And they had two doctors seeing people so that was a plus, a lot of times you will just get one nurse practitioner which is fine in most cases either way.

Danielle Gideon (11.05.2017 01:04)
Took my 14yr old Bkus Her BP was high. No tests were run. I was told she must have had a bad day? Wow

Maddisen Thompson (09.03.2017 19:47)
Went into er about 930 pm registration was speedy and the women were so kind. Was in a room within 10 minutes and saw the doctor very quickly. Saw Dr. Ritenour and my nurse Was Autumn, they were both very kind and attentive despite being busy! My doctor was VERY thorough and when given diagnosis they set me up with a doctor for follow up as well as detailed instructions. Wonderful experience, the best emergency room experience I have ever had despite being absolutely miserable. Nothing but praise to give! Thanks Avita

Brandy Grauer (12.01.2017 17:06)
I've been here a couple of times. Kelly the PA. Is extremely incompetent. With my daughter who had a severe sore throat and cough for well over a week, she tells me " since she doesn't have her tonsils it is impossible for her to have strep throat . It is also impossible to test for it because there is nothing to swab. " . So what was her diagnosis? Strep throat , and gave her an antibiotic. Also her examination of my daughter was pathetic. You can not listen to lungs when the patient is wearing a heavy jacket. And she never even bothered to listen to her posterior lung sounds.

Second encounter was for myself. Having signs and symptoms of a sinus infection . She comes in after the nurse asks questions and enters stuff in the computer. ( including my list of medication allergies.) Again does a very poor examination . After about 3 minutes she says it's viral an antibiotic will not do anything. OK I understand that. What does she do.? Gives me an antibiotic ( in case I need it later) . When the nurse came back in with the discharge papers and my prescription I knew Kelly never even bothered to look at my chart on the computer. She gave me a prescription for an antibiotic I am allergic to. I tell the nurse this ( which was a different one form the first one I talked to) she was like " you are?" Finally get one I am able to take.

This person is going to end up seriously injuring someone if not worse. How she even made it through training is way beyond me. I will not be going back to the walk in clinic until later she is gone. Trying to report here has gone nowhere because no one from the complaint dept will return phone calls.

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