Simply Women's Health

Jessi Hill (15.05.2017 17:35)
Unfortunately I do not have an experience to comment about because the last three appointments have been cancelled on me at the last second every time. Three appointments now that I have rearranged to be off from work, are cancelled by your office with the same excuse, that the Dr. Is out sick. If this is actually true, then I hope she gets better. Although, it's awfully hard to believe that she's sick on EVERY Monday that I'm scheduled.

Tara Krick (02.11.2016 17:19)
After avoiding going to the doctor for a couple of years, it was time. I heard their radio ad and thought "This place is for me!" I was anxious and they made me feel at ease. I think Stephanie really listened and understood me. She was wonderful! I docked one star because scheduling was challenging and required several phone calls to them, but my visit was great and all the staff were very caring!

Kristin Curtis (16.09.2016 01:55)
I was really nervous for my first ever exam with a gynecologist. And nervous is an understatement. Freaking out. But I lucked out with Dr. Kelly! She was very kind and sensitive to the situation. She was easy to talk to and I got all my questions answered. She made the appointment so much better. The environment was friendly and relaxing and I am glad I picked the clinic closest to me. It very much turned out in my favor. I would recommend them to anyone.

E V (06.06.2016 09:06)
If I could give them 0 stars, I would. There was a tense and annoyed energy coming from each staff member during my first visit. I was reminded unprofessionally by each staff member that I was not "on time." According to the information I was given (a voicemail that I played for Dr. Kelly after being scolded and blamed), I was on time.

When I questioned her as to why I was being treated with disrespect she began blaming me. "Have you not been to a doctor for the first time before?" and "We have 20 minute appointments" and "We have a full day and you set us back since you're the first patient" and "The other doctor couldn't come in today." When she finally understood their part in the miscommunication, I was told, "I'm sorry this happened to you." She still didn't take responsibility for treating me badly or for not believing me when I tried to explain that I had done what was asked of me.

As a patient, I am not responsible or at fault for the problems of scheduling or the problems of the staff. I am there to be cared for. I pay good money to be cared for. And when I show up in good faith 15 minutes before my appt as instructed, I expect to be treated respectfully. I expect to be treated respectfully even if I had made a mistake or was running late. Policies can be enforced with compassion, kindness, and respect. That did not happen.

Maybe I caught her on a bad day, but if Kelly can take her bad day out on a patient, then I was glad to know in the beginning. It was clear she cared more about her schedule and the clinic's profit than me, the patient. Has health care become so profit driven that the individual does not matter anymore? Apparently at this clinic, yes.

Calysta Holland (21.12.2015 19:10)
I wish I could have had a great experience with this provider! The few times I got to see the NP, were good experiences. I never felt rushed, I got all my questions answered, etc. However, over the last six months they have been canceling my check-up last minute. At this point I have some major questions I need to discuss and just need to get in to see someone. I understand that things come up, and that they have to cancel for whatever reasons - but several times in a row? I'm at the point that, I can't be nice and understanding anymore, I need to see a doctor!! So I'm finding a new practice. Bummer!

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