Jimmy and Joe's Pizzeria

Amy S (12.10.2017 00:16)
So bummed to have to write this review about one of my favorite pizza places. Pizza 5 stars! Customer Service 1 star :(

I took the day off today to spend it with my kids while they were on fall break. Luck had it that Jimmy and Joe's had a $4.99 slice of pizza with a drink special today. So off we go! I took my crew to my local Mesa Jimmy and Joe's Pizzeria. While in the restaurant, I had asked my kids to wait while I found out what the pizza special included. I approached the cashier (middle aged lady with a blond pony tail, t-shirt and jean shorts), who I think was a manager or maybe owner. I had wanted to clarify the pizza special and see if the slice of pizza included a topping. The cashier was flustered, edgy and in a hurry. She made me feel hurried, so much so that I kept stumbled over my words. I kept trying to ask my question, and she kept cutting me off and interrupting me. Finally, I got frustrated and told her I understand she is in a hurry, I just wanted her to hear my question and answer it. Now I am sure that my question to her is one that she had probably answered a hundred times today. But to cut off a customer in order to move on to the next thing that she needed to do, left me with a bad service experience. I am not one to be confrontational at all, but with her bad attitude and her constantly cutting me off, I almost walked out the door with my kids. I am so disappointed with our experience today. The lady ended up walking away from the cash register, which it feels like she should have done before helping me. I think she must have had a rush of people before me, and was in a bad mood. I have no idea, but be professional and take care of your customers. I don't care how many times you have been asked about the special, stop and listen and answer your customer's question. I work in a high performance field myself in the customer service field and have to practice managing my emotions and offering a great customer service experience no matter how busy or how rushed I feel. The customer is your bread and butter.

I love your pizza, Jimmy and Joe's, but your customer service needs an upgrade.
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Melissa Kobold (08.10.2017 23:56)
HORRIBLE CUSTOMER SERVICE!
I have tried Jimmy and Joe's a couple times now and both times I've been unhappy. The first time was several months ago. I was visiting my mother in Mesa as I live in Glendale and was asked to pick up the ordered Pizza. I showed up to the location when the pizza was supposed to be ready and ended up waiting for 15 minutes with no explanation or reason why it wasn't ready. Yesterday I came down to Mesa again, this time with whole family. The kids were getting hungry so I decided to order pizza. This order was problematic from start to finish. First I was placed on hold for more than five minutes. Then the guy who took my order kept saying what after everything I said and got my card number wrong. Then our food took about an hour to be delivered. The owner (Terry) was informed and has done nothing!
DO NOT EAT HERE!

Ely Salas (13.08.2017 04:24)
Seriously good pizza! Amazing wings, and wing sauce on point! Worth the drive for sure.

Justin Franza (18.04.2017 21:08)
Just had the depressing experience of hearing a manager (possibly owner) angrily berate an employee within earshot of the dining area. If you feel the need to mistreat people, be sure your customers can't hear you.

STEVE MARTINEZ (15.04.2017 04:21)
I love this place. Pizza is great. Only down side. I think it's dumb how they don't have a 2 slices meal. I have to order 2 number 1's. Then I end up giving the extra cup back. Just seems kind of ridiculous...

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