Massage Heights

Zach Propheter (04.10.2017 23:51)
Came in for the introductory massage and very much enjoyed my experience. This led to me signing up with my wife for a 3 month membership.

Over the course of 3 months I banked my time to use 2 1.5 hour massages, the first time I showed up they told me a masseuse was not scheduled and I wasn't on the schedule to be there that day.

After 3 months I called here to tell them that I had not had time to use my last massage and was wondering if I could schedule it after the 25th when the membership was set to expire.

The female on the phone advised me that all their memberships renew automatically, regardless of whether you signed up for 3 months, 6 months, or a year; and that they advise all their new members of this policy at time of sign up (they did not). She still scheduled my massage and advised me that she would cancel the membership for the upcoming month and I would not be billed (my wife would just need to sign a form for cancelling).

My wife went for her massage the next day and attempted to sign the paperwork, the person working the desk told her the printer wasn't working and that we would be ok to not get charged for the upcoming month.

The following Tuesday I returned for my last massage and was told once again that I was not on the schedule, they apologized, and booked me for early the next morning and comped a hot stone massage.

I arrived the next day for the only other massage out of 4 I've had here that was worth the money. If you still want to go here after reading my review, go with Jessica.

Now today I have $120 worth of charges that I have been trying to reverse, despite leaving multiple voicemails and calling repeatedly to talk to a manager (who is apparently the only one who can do refunds in the whole store) I have not been permitted to speak to the manager nor has anyone called me back.

I will be challenging these charges in the days to come since Massage heights seems to not care about returning my calls.

TLDR: The masseuse that made me want to get a membership here no longer works here, got screwed on a 3 month membership and now it's 4, out $120, and had 2 massages that I booked and showed up for, only to be told "We don't have you on the schedule".

Ashley Levesque (28.08.2017 19:04)
After fulfilling my year contract I cancelled my membership in writing and they continue to charge my account. The same thing has happened to several friends of mine who use to be members as well. Very shady business that steals money from their customers.

niki Ledrew (04.05.2017 17:38)
I have been going to this location for a number of years ONLY because i am a snowbird and i was a "member" of our location in Canada.
I eventually STOPPED going because of the lack of professionalism from the reception area .They constantly could not find my file, often would be ignored when i entered the setting and they did not honor my membership from Canada.One time they did so ,but only when my husband threatened to cancel our membership(which we finally did anyway).But the final decsion was when I was noticfied of a pending apt. ,by text.I replied by cancelling as I had double booked my timed I was out of state . I assumed that by texting back I had cancelled my apt. But NO....apparently this text app does not accept replies. ( Then why do you even have such an app!!!!) I was charged a no show. on my credit card.....that was the end of Massage Heights!.

sarah gallian (22.04.2017 19:10)
Very calm and relaxing environment. Friendly and knowledgeable desk staff. Massage therapists are very experienced and give a wonderful massage!

Rachel Lynn (21.09.2016 07:14)
Imagine having a stressful day at work...make that more like months of stressful days at work and you finally decide to treat yourself to a massage you have been in need of for a long time. I decided to try Massage Heights after the good reviews. I made such a mistake, and I could not be more disappointed. I was shocked a the lack of professionalism from my therapist. The massage also lacked in many regards. The intake was lacking and I felt rushed, we even started late and ended on time. The compression's to start off were nice, but as the actual massage progressed it only got worse. I had to ask multiple times for less pressure having requested a light to medium pressure massage. I felt after specifically addressing my focus areas in the intake, it should not have been rocket science. The draping was horrendous and I could tell very little care was taken, he just sort of shoved the sheet and blanket off. The foot massage was the only good part about this massage. After he flipped me over I had hopes that the massage could have been salvaged , I was wrong. He spent maybe 2 minutes on one leg and 5 on the other, when I asked for leg work in the intake. The neck massage at the end was horrible, it hurt and my vertebrae had been massaged with way to much pressure and was very painful, I had to ask again for lighter pressure. The scalp massage was even worse! Tangling my hair and actually pulling it with way to much pressure for the scalp. To end the session he scruffeled my hair like a dog, and just ended it. He then just said he would see me later? What? He left the room (good thing I have had massages before so I knew what to do) He didn't go over our session, he handed me water and said "So yeah, uh just make sure you drink water, and stretch and stuff...have a good night" Okay thanks! After saying my concerns in the most respectful and constructive way I could to the front desk, they tried to sell me a membership and didn't even offer me a second massage or a discount (not that I wanted one, its the thought that counts) Being a licensed Massage Therapist myself currently, I was absolutely shocked at how wrong the whole experience went. My best advice would be to stay away from all chain massage places, and find yourself a reliable therapist that knows what they are doing. Maybe he was new, maybe it was a bad night. All I know is I got the short end of the stick, on an already stressful day. It was $80.00 when all said and done...not worth it! Never going back.

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