Aqua Hotel & Suites
| 1530 Collins Avenue, Miami Beach |
5 oranları
2.80/10.00 |
|
+1 305-538-4361 |
|
Aqua Hotel & Suites haritada
değerlendirme
Mackenzie Jianelli (08.11.2017 05:54)
ZERO! They get five 00000's.
Maria the hotel clerk over the phone was rude rude rude. Maria kept me on hold on not one not two but three separate calls one for 7 min another for 21 minutes and the last she picked up the line and quickly hung up dismissing my call. On the fourth call she raised her tone and hung up on me. I have been trying to make a reservation for my company business trip since 8pm. 3 hours and nothing. Completely and utterly incompetent employee. I dare not even think about the conditions of the hotel.
ZERO! They get five 00000's.
Maria the hotel clerk over the phone was rude rude rude. Maria kept me on hold on not one not two but three separate calls one for 7 min another for 21 minutes and the last she picked up the line and quickly hung up dismissing my call. On the fourth call she raised her tone and hung up on me. I have been trying to make a reservation for my company business trip since 8pm. 3 hours and nothing. Completely and utterly incompetent employee. I dare not even think about the conditions of the hotel.
Lynn Zuravleff (02.11.2017 14:54)
Disappointing. Most of staff very nice- not their fault . Afternoon girl was a practiced complaint evader and not helpful at all. Only pros are location and size of rooms. Our "kitchenette" had absolutely nothing, not even an ice tray or a cup. No ice in hotel so buy ur own. If you like to primp to go out forget this place- one tiny mirror over sink is ALL. Nothing on walls, no mirrors, art. Kind of a sad little place , note: pics are deceiving.but you get what you pay for, so overall I would give it 2.5 stars
Disappointing. Most of staff very nice- not their fault . Afternoon girl was a practiced complaint evader and not helpful at all. Only pros are location and size of rooms. Our "kitchenette" had absolutely nothing, not even an ice tray or a cup. No ice in hotel so buy ur own. If you like to primp to go out forget this place- one tiny mirror over sink is ALL. Nothing on walls, no mirrors, art. Kind of a sad little place , note: pics are deceiving.but you get what you pay for, so overall I would give it 2.5 stars
Eduardo (02.10.2017 00:12)
Firstly the room was so cold we needed to leave the front door and bathroom window open to let some warmth in. Nathan from front desk alerted us to the fact that there wasn't an air-conditioner control in the room. I believe he turned the whole system off as when we returned later it was so hot we couldn't sleep.
Secondly we couldn't take a shower as the shower handle was broken. Nathan tried to fix the problem but it continued. He said that it would be fixed tomorrow when the maintenance person would arrive.
In the morning the maintenance man came but brought a shower head not the handle. He never returned with the correct part.
I spoke to Chris at the front desk who apologised but said he could do nothing.
The air-condiioning combined with no shower and the noise from the room next door where at least an 8 person family were staying made this experience terrible. There is a door that connects the room so there is NO PRIVACY.
This was the worst experience I have ever had in a hotel. Paola Cordoba promised us our money back and it ended up being a lie and now no one answers our emails. I’m going to file a complaint with the city.
Firstly the room was so cold we needed to leave the front door and bathroom window open to let some warmth in. Nathan from front desk alerted us to the fact that there wasn't an air-conditioner control in the room. I believe he turned the whole system off as when we returned later it was so hot we couldn't sleep.
Secondly we couldn't take a shower as the shower handle was broken. Nathan tried to fix the problem but it continued. He said that it would be fixed tomorrow when the maintenance person would arrive.
In the morning the maintenance man came but brought a shower head not the handle. He never returned with the correct part.
I spoke to Chris at the front desk who apologised but said he could do nothing.
The air-condiioning combined with no shower and the noise from the room next door where at least an 8 person family were staying made this experience terrible. There is a door that connects the room so there is NO PRIVACY.
This was the worst experience I have ever had in a hotel. Paola Cordoba promised us our money back and it ended up being a lie and now no one answers our emails. I’m going to file a complaint with the city.
alberto aviles (25.09.2017 03:54)
I stayed in this place not by choice. After Irma Hurricane , I didn't have power in my apartment and I was forced to book an hotel using Expedia After make the reservation with another Hotel , the hotel was closed. Expedia had to make arrangements to accommodate me in another hotel. This is were I ended up in Aqua Hotel. 1st , they charged $149 a day to Expedia and I was hoping to receive a great service. I was wrong.
This is a "getto motel", people smoking weed, the building is not sound proof, you could hear a baby crying and people talking . Manager was no where to be found.
I stayed in this place not by choice. After Irma Hurricane , I didn't have power in my apartment and I was forced to book an hotel using Expedia After make the reservation with another Hotel , the hotel was closed. Expedia had to make arrangements to accommodate me in another hotel. This is were I ended up in Aqua Hotel. 1st , they charged $149 a day to Expedia and I was hoping to receive a great service. I was wrong.
This is a "getto motel", people smoking weed, the building is not sound proof, you could hear a baby crying and people talking . Manager was no where to be found.
Bronzed Up22 (28.08.2017 19:59)
Pro: The front desk people were friendly, and the room was decently clean
Cons: Stood there for a girls trip Aug 24-29. First thing first, we were told that our rooms would have a King bed and a futon. The "futon" in one of the rooms was really a regular couch. The second room didn't even have a couch. The front desk lady gave us a twin mattress with messed up wiring. Which we had to help her carry upstairs since she was alone. So one of us ended just placing the mattress directly on the floor to sleep on...The rooms were freezing!!! I mean freezing! Especially room 216. We asked the front desk---which was the only person there that night btw---multiple times to raise the temp. But we froze for the remainder of our stay. There was people leaving their doors open just to get some humidity into the room. It was so bad because the weather outside wasn't hot it was raining all week...
Other little things: telephone, tv, didn't work...bathroom light kept flickering (creepy)... hot tub and pool didn't look too clean.
I only put 2 stars because the staff although not many were nice and because the room was clean.
Pro: The front desk people were friendly, and the room was decently clean
Cons: Stood there for a girls trip Aug 24-29. First thing first, we were told that our rooms would have a King bed and a futon. The "futon" in one of the rooms was really a regular couch. The second room didn't even have a couch. The front desk lady gave us a twin mattress with messed up wiring. Which we had to help her carry upstairs since she was alone. So one of us ended just placing the mattress directly on the floor to sleep on...The rooms were freezing!!! I mean freezing! Especially room 216. We asked the front desk---which was the only person there that night btw---multiple times to raise the temp. But we froze for the remainder of our stay. There was people leaving their doors open just to get some humidity into the room. It was so bad because the weather outside wasn't hot it was raining all week...
Other little things: telephone, tv, didn't work...bathroom light kept flickering (creepy)... hot tub and pool didn't look too clean.
I only put 2 stars because the staff although not many were nice and because the room was clean.
bilgilendirici malzemeler - Miami, FL
bilgilendirici malzemeler - Amerika Birleşik Devletleri (ABD)
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Amerika Birleşik Devletleri (ABD), Miami, FL
