East Town Spa

Busy Working Mom (04.11.2017 19:59)
They require (even though Groupon says they should not)... your Groupon Code just to book the appt. They then REDEEM IT even though you didn’t go yet.
Very unkosher.

Lexi Shanklin (26.09.2017 23:00)
Do not go here. This business lacks integrity and does not care about the consumer.

I went here for an airbrush tan late Thursday night. It was the most unprofessional airbrush tan I've experienced. I wasn't given a hair net or booties. The machine was having issues at first, which made me extremely apprehensive. The young girl told me she was going to have the owner look at it. She returned and showed me that the spray was even because I told her if it was not working properly, I could not risk it. I should have backed out at that point since I felt wildly uncomfortable, but I let her proceed since I was already standing there in a towel. Nothing about her spray was slow, steady, or methodical. I practically guessed about which positions I should be standing in, and when I told her I wasn't sure if my hands were in the same position as they had just been in for the opposite pose, she just shrugged her shoulders like she didn't know either. When we were done, she patted me down?? This makes zero sense to me since it would make the spray uneven. My hands were still dripping, so I asked her if maybe she should pat those down too, and she just said, "Uh, yeah sorry." While I appreciate the apology, what??? I told this girl I was standing up my best friend's wedding in two days. The best part of this experience was when I went to pay. I am the most patient, compassionate person. I typically wait until later to express my opinions with a business, but something about this place made me feel like I was going to be ignored and brushed off if I waited until later. Boy, was I correct. The girl at the front desk asked if I wanted to leave gratuity. I cannot think of a single time when I have not left a tip of at least some sort, but I told the girl that I didn't even think I should be paying for the spray tan. I asked to speak to the owner, and she told me she was in a hair appointment and that I could email her. I said I wanted to speak to her in person, so the girl said I could wait there if I wanted. I asked how long the wait would be, but when she told me it would be at least ten minutes, I asked if I could just receive a call from her in ten minutes since I really needed to continue to take care of things for the wedding. She assured me she would be able to call me in 10 minutes and that they would certainly be able to issue me a refund at that time. So, I went ahead and processed my payment. Did someone call me in 10 minutes? Nope. I had to call back to talk to a manager. That manager connected me to another manager's voicemail. Once this manager and I connected, she offered me a complimentary spray tan that I refused because I didn't feel comfortable and my event had already passed, refused to acknowledge that every other salon does airbrush tans differently, refused to issue me a refund, offered to "go around asking the girls who told me I would be able to get a refund," and refused to allow me to talk to the owner, claiming the owner is not on site ever. Interesting, since both of the prior girls had stated otherwise. Apparently this entire scenario is my fault because I shouldn't have rushed home to scrub it off and should have given the tan a chance to set in. Yes, I am sure that she would have given the tan a chance to set in if the experience gave her no confidence in how it would turn out and she was going to be standing up in her best friend's wedding in two days. I am in complete and utter disbelief that they are still in business.

Julia Dean (25.08.2017 02:46)
Courtney is an amazing waxer! I have been going to her for over a year she is wonderful and quick and most painless wax I have ever had.

Allison Brees (09.06.2017 22:37)
I had the BEST experience with Graysin who did my highlights and cut. He was so nice and made me feel so comfortable. We made conversation very easily. He is also very knowledgeable about the industry because I asked allot of questions and he gave me advice on everything. I would recommend him to anyone who wants an amazing experience at the salon!!!!

Stacey Dempsey (22.04.2017 01:49)
Super cute salon! Receptionist was very sweet. Aaron cut my hair. And it might be one of the best cuts I have ever had. Oh and when he washed my hair it may have also been the best head massage I ever had 😀.

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