Central Park Sightseeing Bike Rentals And Tours

Seth Bullock (20.11.2017 02:22)
Rude staff and faulty bikes! Sound good? Then this is the place for you! This company ruined our day in NYC. Staff outside were so disgusting! They were beyond rude, unfriendly, unprofessional and could barely even speak English. This is NYC, your job is dealing with tourists and you can't even speak/understand English. How do they even have a job? We questioned the condition of the bikes before we rode them and were told all bikes had already been inspected (in a rude tone and in broken English so this is what we assumed they said). Due to the location of this rental shop to Central Park we had to walk our bikes to the southern end of the Park because traffic was heavy with cars and pedestrians in the street. It turns out that at least one of the bikes were definitely not inspected prior to our using it as one had a seat that was unable to be tightened so it would move around the entire ride. You also had to ride with a very low seat because you couldn't lock in a certain height of the seat. This worst part was that the gears on this same bike were not able to be changed, it was locked into a high gear. When you went uphill you would have to pedal a thousand times to get anywhere. This made for our 'leisurely' ride around the park more like an intense workout. I tried to fix the seat and gears multiple times to no avail so it just ended up being a really uncomfortable ride leaving one of us dripping with sweat thanks to the high gear. We explained our experience to the staff inside when we returned the bikes and they just kept repeating the same spiel about how we could have called and we would have been given another bike. This actually meant we would have had to walk the bikes all the way back to 56th st, when a staff member from the very beginning should have done their job and pre-inspected the bikes. We told them by the time we started riding we were already near the visitors center in the park - it was quite a distance from the rental shop and they just stated we should have brought the bikes back. The staff were very condescending and kept stating that when we picked up the bikes we were told the procedure of returning bikes. We had not been told by the way, we explained this to them this and they just repeated that we would have been told because they circle info on a receipt they give you when you pick up the bikes. Lol, who looks at a receipt when at the same time they hand it to you, they say go pick up your bike outside? Of course we just put it in out pocket and walked outside to the bikes. This place was an absolute joke! Staff need to be fired asap and bring in some people with better attitudes who can actually speak English. I also recall when we brought the bikes back another tourist was complaining about the same issue we had about the seat and the rude staff just kept saying 'why didn't you bring it back?' She was explaining the same thing we did - that she walked it all the way to the park and that she was too far away to turn back when she began riding....they were so rude to this girl too. I hope they go out of business. What a terrible experience, wish I could give them zero stars

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bilgilendirici malzemeler - New York, NY

bilgilendirici malzemeler - Amerika Birleşik Devletleri (ABD)

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56 West 56th Street, New York	5 oranları 7.60/10.00
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