Banfield Pet Hospital

Ashes R (06.11.2017 04:39)
Petsmart sold me a chinchilla who weighed half of what he should weigh. He had seizures five days after I purchased him. I returned him to them to have him seen by the vet at Banfield then picked him up the same day. Later he got even more sick so I took him to a vet who told me he was severely underweight and that was what caused his seizures. When I went to Petsmart to see his paperwork from Banfield they told me that the vet didn't perform any tests on him while he was there and just "observed" him to see if he'd have any more seizures. I asked if he was weighed and they said he was, but did not show me his paperwork. I don't know how they could not know that he weighed less than half of what he should weigh. He also had parasites.

Before I even took him to Banfield I asked if they deal with chinchillas and I was assured that they do. I don't know how they could look at him a day after he had five seizures and not know that he weighed less than half of what he should weigh and not perform ANY tests on him at all. I'm not even sure if he was ever weighed because I was not able to look at his paperwork. They could have just told me they don't deal with chinchillas. My pet almost died because they didn't care enough to tell me the truth.

Rene Carling (16.10.2017 20:35)
Helpful and Friendly! I have brought my English Bulldog puppy into Banfield and have always had a great experience. The staff is friendly and greets us with warm smiles and great service.

When you walk in for your appointment, the patients' names are on a board, which makes it even more personal - a little touch that I appreciate.

After my puppy's appointment, the doctor gave my little girl a treat and a bandana. Maggie loves going to the vet now and it's thanks to the welcoming staff.

snickity snake (30.09.2017 00:51)
Definitely taking my business else where!!!
The staff at the front desk are horrible. Im always skipped when I'm next in line. They insist on me dropping off my pets even for just one shot and I have to wait all day for my pet to be done. One will tell me having cat on a leash is fine then another will say no its not allowed only carriers and be completely rude with me. I've had many pets on plans for years and after having my pets go to this banfield it has been one bad experience after another. Ive worked at one before and been to some in different locations, this place needs to REALLY step it up. And when picking up my pets we NEVER get to speak with the doctor.

Caleb and Cynthia Knapp (13.09.2017 16:58)
I have been taking my cats to Banfield since I got them in July 2014. I've experienced many administrative frustrations. They have not been able to change my account information after I got married two years ago (my account still has an incorrect name on it). They've cancelled an order of highly anticipated flea medication (which was ordered through their website) without reaching out to me. I had to discover this myself when a week passed and I hadn't received it and the fleas were driving me up the wall. I have been sent home several times with medication to administer to my cats, myself and I've been sent away without tests having been done and told to collect my own samples from the cats. I found it reported in the visit summary that one of my cats has "behavioral problems," but the doctor did not address that with me. I wasn't able to schedule one of the bi-annual checkups in time for their liking, so they told me I just couldn't do it. Really, a service that I paid for they insisted I could not have. For all issues, they defer responsibility to "corporate." The times I've tried to talk to corporate, even they weren't able to complete admin tasks and really, they're just there to talk you out of cancelling your plan. Today was the last straw. I woke up at 0700 to bring my two cats in for an appointment that was scheduled a couple months ago. I walked in with two screeching cats at 0730 in the morning to find they had cancelled my appointment. It was explained to me that they called me three times and couldn't get confirmation, so they gave someone else my appointment. Yes, I got a new phone number recently and Banfield was not at the top of my list for updating my number. That's my fault. However, I asked why they didn't email me and why they wouldn't have called my husband's phone number, which I have written on every appointment form I have given them. I was not given sufficient answers to these questions. It shows me that I am not valued as a customer that they would give up after calling a phone number which isn't currently active three times. I'm not sure why they decided to call it two more times only to listen to the message that lets you know it isn't active. I assume they were trying to check their boxes so they could turn me away in the morning. Although the girl at the desk was trying hard to be nice and rescheduled my appointment and finally recorded my husband's phone number in my account, it just wasn't sufficient to redeem them as a business. Perhaps letting my cats be seen today after I told the girl I took off of work to bring them in would have rectified this, or maybe even an apologetic attitude. (Instead I was met with the good old "these are the policies" speech.) However, I will not be renewing my Optimum Wellness plan and I will not be able to recommend this business. They have shown themselves to be far too impersonal, inflexible and incompetent or lacking any sort of authority in administrative areas. After three years of this (and trying to cancel once before only to be talked out of it) I am ready to move on to a conventional veterinarian office.

Lisa Hatcher (25.03.2017 18:13)
My family has 3 pets that we take there. The staff is wonderful with all 3! Very informative and friendly. Never disappointed when we go!

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