eon Technologies, Inc.

Jonathan Acker (01.10.2017 03:29)
Great! I recommend! This company has been in Alameda since the 90s and the people are friendly.

Our business, Montessori Elementary School of Alameda (MESA) needed help with our wireless network setup. The network was slow, unreliable and we really were not sure what was going on. The actual owner of Eon Technologies came to our site and spent hours with us going through the whole setup (which was basically a mess. Labyrinths of cables) and found a router that was not even being used.

Eon technologies was a lifesaver for our business. Since the beginning of the school year is in full swing, we needed Internet throughout the campus for the students as well as the administration staff.

We are keeping in touch for help at our other campus and expect similar results.

Saint Mike (12.06.2017 23:04)
I must say I am surprised by the negative reviews here. I used Yelp when I researched computer repairs last year. Eon has excellent reviews over on Yelp and my experience with them supports those ratings. I have now used Eon twice and both times I was very satisfied with the service I got from Zach. And receptionist/owner/whatever Barbara is always pleasant, though she understandably needs to defer to the techies to answer any questions. I found their flat rate pricing of $130 to be fair for the amount of work they did for me, the two times I used them.

Gabriel Duncan (06.06.2017 23:05)
I wanted to make a more recent review here, since the two other reviews are several years old:

Eon Technologies is one of the worst IT companies I've ever worked with.

A)They do not communicate effectively about the status of work requests; they do not email or call when they say they will.

B)They were in charge of IT for an office with one server and four terminals yet did not properly set up our server, modem or router to be more secure, but instead left our equipment partially set-up, with the same default passwords and settings that left us open to attacks for years. (You know, like on Linksys routers, the default username is "admin", default password "admin" [or sometimes no password at all,] and Comcast modems have default username of "cusadmin" and default password of "highspeed"; which are all very easy for someone with half a brain to find and use to deal a crippling blow to sensitive [client] data if they just pointed at our public IP address.)

C)We called them several times for the same issue (connectivity to network resources), but they were never able to fix in the years we did business with them what I fixed in a day (all I had to do was assign IP addresses.)

D)I fired these guys, and asked for all things and information regarding the products and services we bought from them, or had them service; Vincent, the technician sent me a list of things, one of which was a subscription that they just recently sent us an invoice to renew, like we were actually going to pay them. Come to find out, we were subscribing to a internet security product under their license, that Eon Technologies was supposed to MANAGE for us. But, let's be honest, if they weren't paying attention to simple things like setting up a server correctly, or to keeping our networks safe by using non-default passwords and settings, I'm entirely confident saying I don't believe they were even managing that side of our service either.

E)Barbara, the receptionist who answers the phone is rude. When I went in in person she was even ruder. Personally, I don't like the woman at all, and I'm happy--OVERJOYED--that I don't have to deal with her anymore. But YOU should believe me on this one. Barbara's customer service skills are non-existent at worst, and very poor at best.

F)I would STRONGLY recommend you hire ANYONE ELSE. Because Eon Technologies will not take care of you.

Aelien Scarecrow (20.08.2013 02:28)
idiots. needed help with data recovery. lady hung up on me.

A Google User (23.03.2012 22:43)
We are travelling, so paid extra for a "rush" of a reinstall of a hard-drive. Those guys rushed to charge us the rush fee but at the end of the day we paid for...NOTHING. They did not do anything but run a diagnostic check- this after we already told them what the issue was and the repair that we wanted. We ended up paying for a rushed diagnostic check and THATS IT. We ended up at Staples, where we bought a hard drive and some Chinese take-out, and fixed it ourselves by staying up late. If you want to play scams try it with folks that don't already know the issue.

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