Massage Envy - Carlsbad-Oceanside

Keeya Charleston (21.08.2017 18:46)
The Carlsbad site is horrible! The customer service was great until I opted to canx my account. They continued to bill me and currently are still billing me and the account was closed in person in July with an assist manager Ivonne. When I called back to inquire, they said she no longer worked there and I had to call another Dept called concierge. She called one time and now that I have called her back, there is no response. It's funny that now I need to be credited and canx they can no longer handle
In store. We are military members who pride ourselves on honor and this was disappointing. We will be reporting them to the base list as well.

eva osowski (25.06.2017 09:05)
Great staff!!! This is my favorite location! I drive past two others to go to this one! Great gals!

Alyssa Feenstra (30.03.2017 06:55)
Massage was great and was very relaxing however the front desk staff was a little unprofessional. After I arrived I witnessed a loud conversation between the front desk staff that involved speaking rudely about a customer that had just left and included profanity that I felt was not professional to use in the vicintiy of a customer. Also while checking out I kindly declined the membership when asked about it and was asked multiple times why I wouldnt want to get one, and was told that I wouldnt get anything benefical out of only coming every now "you wouldnt go to the gym just once would you? Well its the same thing with massage" and so a membership was the only smart option. Had to decline at least 3 times before I was checked out. I understand the pitch of the membership but felt like I was being scolded for not wanting to participate.

Andrew Merrill (19.02.2017 00:14)
For Valentines Day I bought a couples massage for me and my girlfriend. The massage therapists were good but the room, beds and lotions were freezing and not enjoyable what so ever. This leads me to believe they weren't ready to use the larger room even though I booked it and reserved it as a couples massage. The at the end the receptionist ask me how everything went. I told her. She didn't acknowledge my complaints she just tried to sell me a membership. Definitely will not go back.

Sue Upper (28.12.2016 23:04)
If I could give a zero star rating I would. It was the worse experience ever. Will never do business with this place ever again. Each month, Massage Envy would call to remind me about the new charge, which was a nice. When I knew my contract was coming to an end, I kept asking them do I need to do anything to cancel my membership as I do not want to renew. Each and every time the answer was no. To my surprise, I was getting charged after my membership was over and at a higher dollar amount. This place is a total scam. They continued to charge my credit card after my year end contract was over. Since I had about 4 unused massages I wanted to get a couples massage with my husband. I was told that it would cost me an additional 10.00, but actually they charged me 60.00 and of course they did not have any records on file for this charge.

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