Ingleside Grooming

Eddie Nichols (22.10.2017 02:05)
They take great care of our foster dogs

Gamer Mini (09.08.2017 16:24)
I boarded my dogs here because of all the good reviews I saw. I left them on Saturday morning. I asked if we could go back to see what rooms they would be in. They mumbled about how they usually didn’t, but then told us to go ahead and go with them. Both the female and the male who were taking them back seemed surly and completely uninterested in my pets. This staff seemed irritated, as if my dogs were a complete bother. I understand my little girl had papilloma, so she was quarantined in a kennel. My boy was taken to a narrow standard room. The staff was very blunt, removed their harness and leash and then promptly left them, not even acknowledging them.
I was nervous about having left them there and picked them up early afternoon the very next day, Sunday. At checkout, I had to ask for their toys back because they didn't return them. It made me wonder if they ever even gave it to them. I walked outside with my dogs to let them relieve themselves before going home and we noticed our boy had something wrong with his right eye. The sclera (white part of eye) was bloody and swollen. We went back inside and asked about it. Apparently no one knew about it. Since this is mainly a vet clinic, we asked to be seen. The whole process of waiting, finally being seen, and then waiting for medications took about 3 hours. I was charged for the vet visit and medications prescribed. No one offered me a conclusive reason as to what happened. Instead everyone tried to blame my dog, saying he was being very aggressive and lunging at the door. They said he was so aggressive they needed to use the rabies pole on him. I checked his mouth, teeth, nose, legs, paws, nails and nothing else seemed to be damaged, as one would expect if he was lunging at the door. The vet and assistant were quite nice, but I could tell even they knew something wrong had happened that no one wanted to admit to. The manager of the business, Mindy, was not there for the day, but they said they would be most likely able to fully refund it when she was back. The receptionist was nice and said Mindy would call me the next morning, so I settled for the phone.
That Monday I got a call back from the vet to check on my dog, but not the manager. I called back in the afternoon to ask if I could speak with Mindy. She had left for the day. I was upset and told them I did not want to speak to the vet, I wanted to speak with the manager only. I took my dogs in to my own vet that very Monday morning for a second opinion. My vet said it was definitely trauma to the eye. He was not eating normally when he returned home and my vet gave him some medication, since she said he was likely in pain. Their vet did not say this. I asked my vet if the rabies pole could have caused it. She said that possibly the force of strangulation on his neck could have caused the hemorrhage.
Mindy finally called me the next day. The only thing she refunded was the vet cost. She should have also refunded the boarding, since they did not take care of my dog properly, which is what I paid for them to do. Mindy promised to call me back the following Friday, once she had spoken with her staff. She did call, but again said nothing of substance other than state that my dog was aggressive. This time, however, she said it was only during the night shift only and it is likely when the injury happened. I asked her if they had any video recording of the events at night. Of course, she provided me no proof. In the end, they provided no proof of anything, charged me for boarding where they should not have, and gave me no clarity whatsoever. Though my other dog sustained no injury, I am glad I did not leave them for longer, since she could have also suffered at the hands of the irresponsible and uncaring staff. I am quite sure someone noticed my dog’s eye, or even caused it, but did reveal the truth so as not want to get in trouble. If you care about your pet and want to them to be cared for and safe, find somewhere else.

Stephen Font (30.07.2017 21:22)
I have two kittens who were both bottle-fed orphans who needed special attention during their first several weeks. Dr. Chiles did a fantastic job with the neutering and even called me several times during the recovery process to check up on Tot. Everything has been reasonably priced and hasn't taken too much time. They have taken their time to thoroughly explain everything and instill confidence in their work. I would recommend them to anyone.

Patrice McAra (12.06.2017 18:16)
Always a friendly helpful place.They house our overflow of foster dogs and give medical to them.!!! Great place to trust your loving pets to!!

Cody Ewing (30.03.2017 00:32)
Great place with amazing people that love and care for our pets. Would highly recommend this place to anyone that is looking for great service care and compassion for your fur kids. Thank you so much for everything you do!

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