Apple Shadyside

Casey Dagit (14.11.2017 18:05)
very helpful and knowledgeable staff, one of the least busy...that is to say it was super busy but quick to get what you need.

Ninosan Sun (03.11.2017 22:45)
When one of the staff there removed my SIM card, and put in a new blank one without my knowledge, he might not know the inconvenience his recklessness could cause --- I have spent more than 5 hours trying to fix this issue. When I brought my phone back to the Apple Store, the first thing that they did was to restore the network setting, which was reasonable. What happened in the following was so “amazing” that I still could not believe it, they erased my phone. At that time my phone was just restored from iCloud and the process took me about an hour. If there exist several possible causes for a problem, why can't they check them starting from the easier one????? For example, it is easier to check whether the problem is on the SIM card first. Finally, they asked me to check AT&T because they could do nothing with it. I thought it should be exciting that I got the iPhone X today, but this whole thing totally ruined my day.

Lloyd Woodward (20.10.2017 00:55)
Good place and smart people. Our iPhone 6 blew up. It was out of warranty. They replaced it anyway, which was terrific. However, I only gave 4 stars because they claimed that our phone had a 3rd party battery. We bought the phone used but we knew the person and he showed us email verifying when he got the phone, which was 11 months ago. We were suspicious that it really wasn't a 3rd party battery but that they might have said it was to limit their liability. The genius said any iPhone that blows up had to have a 3rd party battery. I asked to see the battery twice and he said no that the phone was already in the safe. I like the store and I was happy to get it replaced with new iPhone 6 for free. And in this case no one got hurt. If it happens to you I recommend that you check the battery out closely and take a picture of it before you take it in just to be on the safe side.

Naudia Blanton (01.09.2017 00:46)
Awesome customer service. A staff member named Lee helped me with an issue i was having with my phone. He was very informative, personable, and dedicated. My issue was solved within minutes!

Aunt Mame (13.07.2017 23:29)
No waiting
Greeted immediately by 2 associates. One of whom ascertained why we were there and helped to pick iPhone and case and then turned us over to another associate who assisted in setting up new phone. Very efficient and professional. Also, store laid out in a welcoming and efficient way for different items. Would highly recommend.

Yorumunuzu ekleyin