Massage Envy - Crabtree Valley

ryan faer (19.11.2017 21:50)
The customer service is amazing and the therapists are great. Don't let reviews from bad experiences keep you from trying this place out. You won't be disappointed.

Sheila Rollins (04.11.2017 21:06)
My husband and I go monthly for a couples massage. We know all about the cancellation policy. However, today on the way we had time to kill so we stopped and did some shopping. We were in a fender bender in a private parking lot and had to wait for police to arrive. I called 20 to 25 minutes in advance to let them know of our emergency situation that had just happened. After pausing for a moment, l was once again reminded that unless they could fill our spot we would owe HALF the payment. REALLY! We did not ask for this to happen. We aren't cancelling for a random reason and were on the way. Maybe you should rethink that policy and take emergency situations into account. If you care about your clients at all you would.

Row D (22.10.2017 00:10)
I got a massage and facial. Massage was good, the facial felt more like a product demo. Price was good, but probably wouldn't go back.

Sarah Dabboussi (27.08.2017 01:30)
Terrible front office staff. Was told I was getting a facial AND a massage BOTH for $55. Was definitely surprised to hear that over the phone, so I had the lady repeat it to me multiple times. Yes, she said, the facial and the massage are BOTH $55. So I made the appointment and went there. When checking out, they tell me I owe $110. So now, they proceed to clarify that EACH service was $55. They never used that word over the phone, never saw the need to clarify until I was ready to pay. Did not want to argue too much so I ended up paying the whole amount. Should have only paid what I was told I was paying before coming to my appointment.
As for the services I had; the facial DID NOT feel like a facial. I've had a facial before and this was not it. The lady was sweet but did not do anything for my areas of concern. My face looked the same afterwards, areas of concern intact. All she did was slather mask over mask. She literally used 3 seconds of the hour we had for extractions, which is what my skin needed the most. Will never be going for a facial again.
The only thing I enjoyed was the massage. The lady was really nice and the massage felt wonderful. She did a very good job.

Stephanie Gordon (26.08.2017 03:09)
I will NEVER go here again!

I've had numerous massages over the past few years at different places and I have NEVER had such a "cruel" experience.

She asked what areas I wanted worked on I said my legs and lower back. And that I want light pressure.

The massage starts off with blasting a fan facing her and I. I get cold quick but because I was pretty warm from the heat outside I was okay with it. But it seemed it didn't matter what I would have wanted as she stated as she turned it on "I can't work in heat so I need a fan."

She begins working on my legs and it HURT so bad at first, I jumped. She asked if it was too much pressure and I said yes it was. I know my body is quite tense at times and I have SOME "knots" so I let her work them out.
AS the massage goes on she asked again about the pressure. I told her it's too much. And then another time I informed her again it was too much.

She worked on the left side of my back (hurt). Got to my right (which on my sheet I wrote and told her about shoulder blade damage I'm now going to physical therapy for) she worked and worked on it. And I told her it was a lot of pressure. But she assured me she was just "having trouble getting a knot out".

It got to the point that I was profusely sweating from nervousness/pain. Good thing she had a fan blasting on us!

I stopped saying to use less pressure because after she was done on an area it felt okay. So when she asked, I said yes it's fine.

I get home, and I have dents under my knee caps. Turns out it's from damage to cartilage! My feet are throbbing in pain. My shoulder blade feels "different", I can't tell if it's a good different or bad. Guess I'll let my physical therapist determine that this week! (My PT confirmed that more damage had been done!)

I went here because my sister got me a gift card to use to de-stress after having my baby. I gave birth naturally and I could do that all day, everyday. But this massage…don't make me go there ever again. You couldn't pay me to. THAT massage. THAT HURT!!!

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