Hertz Rent A Car
| 4112 West Broad Street, Richmond |
5 oranları
8.40/10.00 |
|
+1 804-355-3840 |
|
Hertz Rent A Car haritada
değerlendirme
Sasha Roberthson (28.08.2017 02:18)
Came in around 930am on a Friday morning, they were pleasant and very efficient. Even though it was very busy and only two of them working, (one was away) they still worked hard to make sure each customer had what they needed.
Came in around 930am on a Friday morning, they were pleasant and very efficient. Even though it was very busy and only two of them working, (one was away) they still worked hard to make sure each customer had what they needed.
Cindy Leach (07.06.2017 00:04)
Have used this location twice now and have had no problems either time. Staff is always friendly and helpful. I tried renting a car from about 10 different places and could not be accommodated at any of them until I came to this location. Would definitely recommend!
Have used this location twice now and have had no problems either time. Staff is always friendly and helpful. I tried renting a car from about 10 different places and could not be accommodated at any of them until I came to this location. Would definitely recommend!
Steven Phelps (05.06.2017 07:01)
Bought my brand new 2015 Ford Focus from this rental car dealership.
Bought my brand new 2015 Ford Focus from this rental car dealership.
April Kruger (28.02.2017 18:50)
One young man ran around doing all the work while three 'managers' sat around and talked (two men, and a woman whom I thought was a customer service rep, except she didn't appear to do anything - even answer the phone in the 2 hours I stood around trying to get a vehicle). They tell you the guy will be 'right with you' while they sit in a chair in front of you in front of a computer they apparently don't know how to use. They would not even pick up a phone. In fact, before I was picked up, I called 3 times and let ring for a long time each time before I got him on the phone. He was the one to come pick me up at the collision shop (I guess other customers just sat there and waited for him to come back). He answers phones, paperwork, gets and returns cars, and even cleans them himself while they watch the customers back up. Cars are filthy inside and out because their 'hose is broke' and the young man tries to vacuum up the biggest mess as he apologizes to you for the wait. I was promised a vehicle comparable to my own, but when given an SUV, the manager came in after all paper work was done and told him I could not have it because it was to go to the airport. Only one other SUV on lot had broken driver's door (hinge literally falling off) and key fob would not lock front doors - but they didn't think that was a big deal. The whole second car experience was an additional hour of my time. Totally unprofessional location - they should make this hard-working young man (Jay, I believe) their manager. Epic fail, welcome to Broad street in Richmond I guess.
One young man ran around doing all the work while three 'managers' sat around and talked (two men, and a woman whom I thought was a customer service rep, except she didn't appear to do anything - even answer the phone in the 2 hours I stood around trying to get a vehicle). They tell you the guy will be 'right with you' while they sit in a chair in front of you in front of a computer they apparently don't know how to use. They would not even pick up a phone. In fact, before I was picked up, I called 3 times and let ring for a long time each time before I got him on the phone. He was the one to come pick me up at the collision shop (I guess other customers just sat there and waited for him to come back). He answers phones, paperwork, gets and returns cars, and even cleans them himself while they watch the customers back up. Cars are filthy inside and out because their 'hose is broke' and the young man tries to vacuum up the biggest mess as he apologizes to you for the wait. I was promised a vehicle comparable to my own, but when given an SUV, the manager came in after all paper work was done and told him I could not have it because it was to go to the airport. Only one other SUV on lot had broken driver's door (hinge literally falling off) and key fob would not lock front doors - but they didn't think that was a big deal. The whole second car experience was an additional hour of my time. Totally unprofessional location - they should make this hard-working young man (Jay, I believe) their manager. Epic fail, welcome to Broad street in Richmond I guess.
Erica Tompkins (18.10.2016 03:41)
I've had my rental for almost 3 months. Customer Service is amazing. Mercedes and the Young that's always there are very helpful and super fast. They get things done when asked. I will recommend this location to any one.
I've had my rental for almost 3 months. Customer Service is amazing. Mercedes and the Young that's always there are very helpful and super fast. They get things done when asked. I will recommend this location to any one.
bilgilendirici malzemeler - Richmond
bilgilendirici malzemeler - Amerika Birleşik Devletleri (ABD)
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Amerika Birleşik Devletleri (ABD), Richmond
