Broad Street Veterinary Hospital

Hannah Cantolino (25.08.2017 03:29)
Dr. Hiser was very personable and didn't take an over-prescribed approach to treating my cat. Super clean office, they got me in at short notice, and excellent service from all the staff members.

Henry Howard (01.04.2017 04:14)
I've always had great experiences at Broad St. vet. From when I first brought my boxer there, they were extremely friendly and knowledgeable. You can clearly tell that everyone who works there, especially the vets, really cares about animals. Their pricing is fair and reasonable.

They clearly communicate what's wrong with your pet, even if your pet has something serious, like my boxer who was diagnosed with terminal cancer. The vet was very compassionate when he described my dog's situation and gave me some much appreciated, honest feedback about life expectancy/treatment options.

When my dog finally passed back in January, they sent me a card signed by all the staff with condolences. This was honestly one of the sweetest gestures they could have made. I'll always take my pets to them from here on out.

fstop people (28.07.2016 22:20)
After a few separate issues with these people, it's time to find someplace new (not to mention more affordable and professional).

1st visit: after just adopting my dog from the spca she developed a bad case of kennel cough. So I take her in with my old roommate since he had been there before. The vet (a southern gentleman) insisted on taking her in the back to administer medication (why they couldn't in the room IDK) and then tells me to give my dog Whiskey to ease her sore throat. Whiskey? The worst possible kind of alcohol to feed a dog? It's poison!

2nd visit: Just a routine checkup and updated vaccinations. There was a mix up on whether my dog had the bordatella updated as it wasn't on the printed receipt. I went back in to ask if she got the shot or not as the vet earlier told me he was giving her the vaccination (again they insisted on taking my dog in the back so I did not see). Did she get it twice? I also realized I was under my old roommates name from the 1st visit and was told I could set up my own account, under my name, so I left my contact info with the front desk.

3rd encounter: This time I called. I have felt uncomfortable with them and wanted to change vets so I call for my pups latest vaccination info. Lo and behold, they never changed my info and I was still under my old roommates name. The kicker... the contact info and address was mine but under his name. So now I'm told my dog of 4 years isn't mine and it's illegal to send vaccinations to me. I work in the dog industry and I call for vaccinations all day long to vets across the country. Even after offering to show proof of her adoption with my name, receipts from their own office with my name, and pictures galore of her and me... she still isn't my dog. "Ma'am it isn't your signature on the paperwork." I have been the only one taking her in and never had anyone ask to sign paperwork for my dog.

Unprofessional! Not once. Not twice. But three times. Movin' on.

Alexander Zaiken (26.07.2016 19:42)
While I lived in RVA, my lab puppy came to Dr. Rose here. He's a great vet, but very old school. He clearly understands dogs, gives good advice, and when Olive twisted her paw he saw her, diagnosed her in under ten minutes, had me on my way, and didn't charge me for the ten minutes. The people here are genuinely nice and I will miss them.

FZ Shep (22.04.2015 22:03)
GREAT Veterinary. They have always been super knowledgeable about animal care. I rave about them because they handle my senior dog with such love and tenderness. The staff is skilled in animal husbandry but they also seem to really comprehend how precious our pets are to us and that value shows. The staff brings some of their own pets into work (cool). They have brag books about what their pets have accomplished (cooler). They also are involved in off-site helping animals such as rabies clinics and rescues (coolest)

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