Hertz Rent A Car
| 1301 East Ridge Road, Rochester |
5 oranları
6.40/10.00 |
|
+1 585-338-1190 |
|
Hertz Rent A Car haritada
değerlendirme
Steven Olsen (22.08.2017 00:11)
Our original vehicle needed service so we had to switch vehicles halfway through our trip back from Kansas City. We needed to detour roughly 30 min each way out of the way plus wait time trying to get this fixed. It was a minor inconvenience but the staff was friendly. Even though we lost about 3 hours with the switch we were still happy with Hertz's service. When I brought the vehicle back the needle was barely off of full (I filled up 15 miles out) so the lady said I needed to fill it up or she'd charge $10/gal. I went and put $2.50 in fuel into the car then came back which wasted more time. Then she adds 2 hours onto my rental because I picked the car up at 1:54pm on Friday and returned it at 3:45 on Monday...even though I've been inconvenienced over 3 hours by Hertz! Never again will I rent from Hertz, I had a great experience until this woman in Irondequoit with an attitude wanted to nickel and dime me. She said people have been waiting for me to return my car because they need it; I left with a cargo van and returned with an Altima...either the guy waiting for the van is going to be really inconvenienced or this lady knew that we had to switch vehicles which delayed us but didn't care. Very deceptive, not a place I will do business again. If I treated my customers like she treated me, I wouldn't have any customers left.
Our original vehicle needed service so we had to switch vehicles halfway through our trip back from Kansas City. We needed to detour roughly 30 min each way out of the way plus wait time trying to get this fixed. It was a minor inconvenience but the staff was friendly. Even though we lost about 3 hours with the switch we were still happy with Hertz's service. When I brought the vehicle back the needle was barely off of full (I filled up 15 miles out) so the lady said I needed to fill it up or she'd charge $10/gal. I went and put $2.50 in fuel into the car then came back which wasted more time. Then she adds 2 hours onto my rental because I picked the car up at 1:54pm on Friday and returned it at 3:45 on Monday...even though I've been inconvenienced over 3 hours by Hertz! Never again will I rent from Hertz, I had a great experience until this woman in Irondequoit with an attitude wanted to nickel and dime me. She said people have been waiting for me to return my car because they need it; I left with a cargo van and returned with an Altima...either the guy waiting for the van is going to be really inconvenienced or this lady knew that we had to switch vehicles which delayed us but didn't care. Very deceptive, not a place I will do business again. If I treated my customers like she treated me, I wouldn't have any customers left.
john quirino (21.08.2017 19:41)
Josh and the staff there have always been very helpful and courteous to me I'd recommend them to East Ridge Road office to other potential customers John Q
Josh and the staff there have always been very helpful and courteous to me I'd recommend them to East Ridge Road office to other potential customers John Q
terry campbell (23.06.2017 20:08)
I have rented with Hertz 3 times now at the same location and have always had a pleasant experience. The staff is pleasant, informative and strive to get me going in a short amount of time. I am always pleased with the rate and I have not had a problem with the cars I've had. I plan to rent 2 more times this summer. The option to rent works for my family when they visit over the summer. THANKS
I have rented with Hertz 3 times now at the same location and have always had a pleasant experience. The staff is pleasant, informative and strive to get me going in a short amount of time. I am always pleased with the rate and I have not had a problem with the cars I've had. I plan to rent 2 more times this summer. The option to rent works for my family when they visit over the summer. THANKS
Tandy Shields (03.05.2017 05:21)
Horrible experience with the first rental, customer service was the worst I ever had especially from a manager. Had a second reservation booked for months in advance was told just days before the pickup date that they are closing earlier the day of pickup regardless of the pickup time and we can move our reservation to another location at no charge or pick up earlier. Called to move to another location to find out that we in fact will be charged current rates not the rates from when we originally booked which is well over $100 more. Never again will I use hertz as they don't stand behind there contract. Worst treatment ever for customer service
Horrible experience with the first rental, customer service was the worst I ever had especially from a manager. Had a second reservation booked for months in advance was told just days before the pickup date that they are closing earlier the day of pickup regardless of the pickup time and we can move our reservation to another location at no charge or pick up earlier. Called to move to another location to find out that we in fact will be charged current rates not the rates from when we originally booked which is well over $100 more. Never again will I use hertz as they don't stand behind there contract. Worst treatment ever for customer service
Jessica Watson (20.04.2017 22:52)
Fast, friendly and easy transaction. 10/10 I recommend getting insurance with the vehicle, the side car was hit by a deer jumping at it and replacing the vehicle was 15 minutes or less and painless.
Fast, friendly and easy transaction. 10/10 I recommend getting insurance with the vehicle, the side car was hit by a deer jumping at it and replacing the vehicle was 15 minutes or less and painless.
bilgilendirici malzemeler - Rochester
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Amerika Birleşik Devletleri (ABD), Rochester
