Lovelace Regional Hospital-Roswell

Grisel Almuina (04.10.2017 18:54)
The ER services last night was horrible. The wait was extremely long and I was pretty much pushed to the side from turn on exams and orders placed. They lost my urine sample and never got it done. Then they tried to blame it on the lab for it being overlooked. The nurses were to busy talking about their life and not doing much for the patients. The receptionist was not very attentive of her work either. She registered a visitor, but d idnt bother to ask what she was there for in the first place. If it weren't for the fact that the visitor saw the wristband and papers to be signed, they wouldn't have known why she was there in the first place. I'm very disappointed with the care given last night.

John Aguilar (18.07.2017 23:52)
Everybody's walking around talking about their own lives, SMH been awaiting over an hour and only 1 ahead of us. 9 yr old 103 temprature.....this place needs to be shut down or all staff let go...... dont brimg your children here!

Kandi Overstreet (16.07.2017 00:14)
Nurse asks my daughter what is wrong and my daughter answers then she asks her again in the waiting room and daughter has to raise her voice to be heard and everyone in the er hears. They don't care about the hipa laws. Then a man comes in and his thumb is hanging by just skin. They have him setting and waiting. Joke for an ER.

Gretchen Jaramillo (17.06.2017 23:41)
I only gave this review 1 star and only because the receptionist was nice.
I went to the ER after a post op hip surgery as I was bleeding profusely from my drainage port. I was registered and a nurse came out to ask the nature of my visit, when I explained why I was there he smirked and asked who sent me. I told him my doctor, and he then walked away. I was seated in radiology as the waiting room was full, after sitting there for over an hour I still had not been seen or triaged. It's like they forgot about me and by this time I started bleeding out. I left and went to ENMMC ER where I was seen immediately. I will never go back to Lovelace Regional Medical Center which is where my surgery took place, my WHOLE experience with them was a nightmare!!!!

katrina holguin (15.06.2017 21:22)
DO NOT CHOOSE THIS HOSPITAL! My sister had a hip replacement recently. She had been there 4 times previously to register & have lab work completed. On the day of her surgery they demanded a $500. payment. When she asked what would have happened if she didn't have it, after citing her previous visits with no warning of a $500. payment, they said her surgery would be cancelled. After surgery she called for assistance to go to the bathroom, 1 1/2 hours later she got out of bed and took care of her needs. This hospital is not ADA compliant. The staff could not find a toilet seat riser for her or a shower seat that was high enough for a person her height - she's 5'3"! But the most upsetting incident was after showering (with my assistance, no staff available ) she grabbed the only bar on the wall to help her stand, THE BAR CAME OFF THE WALL CAUSING HER TO FALL BACK ONTO THE SHOWER CHAIR! Thank God the chair was there and it held her! I was informed by staff that it wasn't a grab bar... so why would you put a patient that just had a hip replacement in a shower/room that wasn't equipped to accommodate her needs? I gave this hospital 1 star because of 1 nurse, 1 nursing tech & the Physical Therapist, they were awesome!

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