La-Z-Boy

Courtney Hagan (11.05.2017 05:28)
Bought a custom sectional. It was delivered with a problem and they insisted it was correct. After a couple months it gradually worsened. I've been trying to have customer service repair it since January. They sent techs out to tell me t was fine. Finally they realized it was broken. They stood me up first time for pick up to repair. No show/ no call on date it was supposed to be delivered. I called and rescheduled a delivery date. They again no showed. Don't know what else to do at this point. Other than strongly encourage others not to use them!

Bryan St. Clair (17.03.2017 03:22)
As you have read before this, bad service in store. After being jerked around on delivery fees for items they have for sale but don't stock, I finally arranged a sale when called for a one day private sale.

Of course the details of my first visit were still going to apply and they paid no attention to that and tried to sell me on what they wanted.

When I made it clear what I wanted and if they can do it, I would buy... It took about 45 mins for them to agree.

Paid in full, had to wait for a mutual day that worked for delivery. 2 items bought, 2 deliveries as one item wasn't in stock for 30-60 days.

Item one delivery was set and I was to get a call the day before. No call. End of day I called in, to find the store did not schedule my delivery. Just plain dumped the agreed plan. They wanted to wait and deliver the item in 60 days with the 2nd item I bought. A direct violation of our agreement.

Now they "might" deliver it the following day.

If they don't, I will be in the store to get a refund and buy from another company who treats their customers better. No matter if the couch is a lessor product. Crappy service will not get a sale from me.

Sunita was my salesman.

Rakshithaa Maheshbabu (10.02.2017 22:44)
Products are good. But in-store experience was not very good. We found the customer service reps to be quite impatient and rude.

Bryan Jones (20.12.2016 19:20)
Furniture is very comfortable, well made and fairly priced. Beware of very pushy sales people. I'm happy with the purchase except for their delivery service which is extremely overpriced, the drivers don't speak English, their dispatch operator is rude, and they damaged my door frame with the feet of my couch as they brought it in my house...

Elizabeth Maurer (12.07.2016 08:51)
When I was looking to buy a new recliner for my home I did some searching before visiting a couple stores. Initially seeing the negative reviews did make me think twice however I went to the store anyway and I am sooo happy I did! I was pleasantly surprised with the whole experience from the very start to the delivery. Norma was our sales lady and she was outstanding! Probably the nicest sales person I've even encountered. She was super sweet, down to earth, and didn't pressure us at all to buy or 'close the sale'. It was refreshing & nice!

The delivery went very smooth too. Our window for delivery was 8-11am on a Saturday and they showed up at 8:25am. The delivery guys really went above and beyond!! They even asked if we had felt pads to go under the feet of the new furniture they delivered to us. We didn't even think of that but had a bunch of those felt feet things in our garage. That I thought was the cherry on top. They thought of everything and it did not go unnoticed. Thank you so much for making this a great buying experience!! We will definitely be back when we need more furniture! :)

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