State Farm: Scott R Holdridge
| 1902 Arsenal Street, St. Louis |
4 oranları
4.00/10.00 |
|
+1 314-664-5433 |
|
State Farm: Scott R Holdridge haritada
değerlendirme
Serene Alexander (20.01.2017 17:48)
The office staff is very rude and unfriendly.
The office staff is very rude and unfriendly.
Ralph Perez (21.01.2016 19:57)
I have been a State Farm customer for 7 years and still am. I had to switch agencies, Scott has always been responsive however I could not believe his business practices. State Farm offered to refinance my vehicle and I accepted. The junior agent assigned was very nice but ultimately misinformed me and screwed up the paperwork. Rather than effectively communicate the errors the junior agent was sent out to meet me at my office to capture my electronic signature which was added to a new contract with terms I did not agree to. I realized something was wrong when a new contract came in the mail. When I confronted Scott he stonewalled me and kept saying I signed a legal document and there was nothing he could do. He also said since I was going to switch agencies since I was so dissatisfied by this experience there really wasn't anything in it for him to pursue the matter. Obviously State Farm Corporate had an entirely different view and was appalled at his behavior and the lack of training for the junior agent and honored the original terms I signed and agreed to. The most unsettling part of this experience was Scott himself, I was appalled to learn that the corporate office had no record of the original contract -let that sink in for a minute. I had to make a decision on the type of agency and business practices I wanted watching over my family and The Offices of Scott Holdridge is certainly not it. 7 years a client and even after the corporate offices intervention no apology. I do not recommend this agency.
I have been a State Farm customer for 7 years and still am. I had to switch agencies, Scott has always been responsive however I could not believe his business practices. State Farm offered to refinance my vehicle and I accepted. The junior agent assigned was very nice but ultimately misinformed me and screwed up the paperwork. Rather than effectively communicate the errors the junior agent was sent out to meet me at my office to capture my electronic signature which was added to a new contract with terms I did not agree to. I realized something was wrong when a new contract came in the mail. When I confronted Scott he stonewalled me and kept saying I signed a legal document and there was nothing he could do. He also said since I was going to switch agencies since I was so dissatisfied by this experience there really wasn't anything in it for him to pursue the matter. Obviously State Farm Corporate had an entirely different view and was appalled at his behavior and the lack of training for the junior agent and honored the original terms I signed and agreed to. The most unsettling part of this experience was Scott himself, I was appalled to learn that the corporate office had no record of the original contract -let that sink in for a minute. I had to make a decision on the type of agency and business practices I wanted watching over my family and The Offices of Scott Holdridge is certainly not it. 7 years a client and even after the corporate offices intervention no apology. I do not recommend this agency.
Kamala Burton (14.09.2013 17:19)
Always easy to work with and helpful.
Always easy to work with and helpful.
Karl Z (09.08.2013 00:15)
Horrible, HORRIBLE customer service. File a claim and they take 4 days to get back to you. They're never in their office.. Their insurance never covers anything - even though the policy says they do... bunch of Fraudsters. If you want overpriced Insurance - and the worst customer service ever - get a policy here.
Horrible, HORRIBLE customer service. File a claim and they take 4 days to get back to you. They're never in their office.. Their insurance never covers anything - even though the policy says they do... bunch of Fraudsters. If you want overpriced Insurance - and the worst customer service ever - get a policy here.
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bilgilendirici malzemeler - Aziz Louis
bilgilendirici malzemeler - Amerika Birleşik Devletleri (ABD)
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Amerika Birleşik Devletleri (ABD), Aziz Louis
