Center For Sight

Miss Me (30.09.2015 22:37)
I will say, I've only had one optomologist(Dr. Hsu@center for sight )&the lady who fitted my 1yr old baby girl 4 her 1st pair of corrective glasses,were AMAZING! I was most impressed&forever greatful for making my daughters 1st visit a memorable&comfortable one, rather than a traumatic one.Dr. hsu is great with kids.

Milan Kubeck (01.10.2013 00:17)
The Doctor's are great, however, the staff is less than professional. They turn their phones off too early, leave you on hold too long, and don't call you when your glasses are ready. I called 2 weeks after the order date and they quickly stated they weren't ready (without even checking). I finally walked in 30 days after the order date so she had no choice but to check to see if they were ready, which they were! Poor customer service. Now, when I try to call, there is no answer and the voice mail box is full! Give me a break!

A Google User (21.06.2010 18:50)
So you need signs for everything? Im sorry to say there is no GPS for life.. Im a 10yr patient at Center for Sight, I alway's get an appt confirmation call and I have no complaint's I let the quality Customer Service speak for itself. Do you really go home and cry because you didnt bother to ask if its to late in the day to place an order for glasses ?.. possibly its not an issue with the service but an issue with the customer..

A Google User (19.05.2010 03:36)
First off, I never got a confirmation latter or call so I didn't know the office was in a suite, or which suite. Therefore, I came in fifteen minutes late since I couldn't find the place my first day, I also didn't know they had a parking lot, and the secretary told me it was okay to move my car. When I came back, they sent me home since I was past fifteen minutes late!!

My second day, I get to see the doctor who didn't use gloves when touching near my eyes and was not very friendly at all, which wasn't a big difference from the office staff either. I tried asking the secretary why I never got a confirmation call and why they don't write up rules on being fifteen minutes late - no compassion, don't even want to hear my customer service suggestion.

Now for the eyeglass department! So I walk into the eyeglass department to browse. The workers help me at 4:30.
The next day, I come back, and the lady says she's gonna write down my eyeglass order so that after I make a decision, I can call in to order. Wrong again! I go in a third time to browse and order at 4:10, and they are angry since they claim they told me I needed to come in before 4 to order glasses.
They need to put a sign that says: Office closes at 4 if you're not being seen by the doctor instead of just sending me home again!
So after being yelled at by the lady and lectured by the male manager, I actually go home crying for their lack of communication, making me feel stupid, and my waste of time - again!
Today, I simply call in to order, like she said, before four. No! Oops, they didn't take my measurements!! So I have to wast some more time and gas money!
I have left a message on the manager's voicemail. As for the eyeglass manager, he refuses to write up paperwork informing new patients that the hour from 4-5 is reserved for eye doc patients.
I don't understand why they can't just write up some signs for us so we know what in the world is going on!!!
Hope I've helped someone be in the know!

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