Aspen Athletic Club
| 3440 West Genesee Street, Syracuse |
5 oranları
6.40/10.00 |
|
+1 315-484-1000 |
|
Aspen Athletic Club haritada
değerlendirme
Ashley Mae Johnson (21.09.2017 02:18)
I have had my own membership for 2 years, paid for a personal trainer for 6 months, and then purchased an additional membership for my boyfriend. I canceled my initial membership on time with no issues. Today I went in to cancel my boyfriends membership because we haven't needed to use the gym for exercise and they charged me for an additional yearly membership fee and this months dues because of the following mistake: I lost my original agreement that stated my membership was up in August 2017, so around May or June of 2017 I went into Aspen inquiring when it would be expired so I could cancel or if I should cancel it early. That receptionist told me that it would be cheaper to wait out the remainder of the membership and advised me to return to cancel before the end of the month of September 2017. On 9/19/17 I called and spoke to a woman at the same location and she told me that my account was already charged the previously mentioned fees and to come in before 7 PM to speak with a manager to sign something for cancellation. I did so on 9/20/17 and was told I had to still pay the fees because my membership was up in August 2017 and not September 2017. Despite explaining that I came in to ensure that this type of confusion or over payment didn't happen they did not seem to acknowledge their mistake and proceeded to tell me that the have waived fees in the past but cannot for me and that the woman I spoke to months ago probably doesn't work here because of mistakes like this. They did apologize and kept repeating that they cannot do anything but still charged me. I have no problem paying for what I rightfully owe but I was doing exactly what their other staff had told me. Frank also informed me that staff are supposed to check in customers that come in to ask these types of questions so that they can see that people like me are giving them the truth. So that is my fault that the woman I talked to in May or June didn't document that I came in and asked? Unfortunately I feel that they took advantage of a situation to get 49 more dollars in their pocket despite the hundreds of dollars I have spent on personal trainers and memberships there. All because a couple employees told me the wrong information. I just want other to know about this practice and hopefully will help them make a wiser decision than to trust employees words at this company. If someone tells you something record it, video tape it, make them sign for it and then don't lose it like I did because places like this will take advantage when they can and without proof it's your word against theirs.
I have had my own membership for 2 years, paid for a personal trainer for 6 months, and then purchased an additional membership for my boyfriend. I canceled my initial membership on time with no issues. Today I went in to cancel my boyfriends membership because we haven't needed to use the gym for exercise and they charged me for an additional yearly membership fee and this months dues because of the following mistake: I lost my original agreement that stated my membership was up in August 2017, so around May or June of 2017 I went into Aspen inquiring when it would be expired so I could cancel or if I should cancel it early. That receptionist told me that it would be cheaper to wait out the remainder of the membership and advised me to return to cancel before the end of the month of September 2017. On 9/19/17 I called and spoke to a woman at the same location and she told me that my account was already charged the previously mentioned fees and to come in before 7 PM to speak with a manager to sign something for cancellation. I did so on 9/20/17 and was told I had to still pay the fees because my membership was up in August 2017 and not September 2017. Despite explaining that I came in to ensure that this type of confusion or over payment didn't happen they did not seem to acknowledge their mistake and proceeded to tell me that the have waived fees in the past but cannot for me and that the woman I spoke to months ago probably doesn't work here because of mistakes like this. They did apologize and kept repeating that they cannot do anything but still charged me. I have no problem paying for what I rightfully owe but I was doing exactly what their other staff had told me. Frank also informed me that staff are supposed to check in customers that come in to ask these types of questions so that they can see that people like me are giving them the truth. So that is my fault that the woman I talked to in May or June didn't document that I came in and asked? Unfortunately I feel that they took advantage of a situation to get 49 more dollars in their pocket despite the hundreds of dollars I have spent on personal trainers and memberships there. All because a couple employees told me the wrong information. I just want other to know about this practice and hopefully will help them make a wiser decision than to trust employees words at this company. If someone tells you something record it, video tape it, make them sign for it and then don't lose it like I did because places like this will take advantage when they can and without proof it's your word against theirs.
Brian Baker (30.08.2017 07:11)
Aspen is the place for anyone looking to better their health overall. There's an abundance of equipment options to choose from without waiting around. Super clean, neat and organized. The staff is excellent which makes your experience much more better. They care!
Aspen is the place for anyone looking to better their health overall. There's an abundance of equipment options to choose from without waiting around. Super clean, neat and organized. The staff is excellent which makes your experience much more better. They care!
Nekeia Forcione (20.08.2017 08:12)
Amazing gym with helpful and friendly staff. You can tell they really care about your well being and health. They keep the equipment updated and clean with reasonable membership rates, what's not to love!?
Amazing gym with helpful and friendly staff. You can tell they really care about your well being and health. They keep the equipment updated and clean with reasonable membership rates, what's not to love!?
Elena quintero (03.07.2017 03:23)
Great staff great juice bar so happy that they have two hours child care gives me more time to lose baby weight
Great staff great juice bar so happy that they have two hours child care gives me more time to lose baby weight
Samantha Allen (30.06.2017 17:08)
A lot of the machines are in bad shape. Joined for tanning too, I went in 3 times and haven't even gotten the slightest bit of color. I even tested it and went for 15 minutes, I should have burned.. Nothing happened! The machines are pretty dirty, the tanning beds look old.. It would be a great gym if everything was maintained. Going to cancel my membership in August
A lot of the machines are in bad shape. Joined for tanning too, I went in 3 times and haven't even gotten the slightest bit of color. I even tested it and went for 15 minutes, I should have burned.. Nothing happened! The machines are pretty dirty, the tanning beds look old.. It would be a great gym if everything was maintained. Going to cancel my membership in August
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Amerika Birleşik Devletleri (ABD), Syracuse
