Stormont Vail Hospital

Catherine Byers (19.09.2017 17:32)
Terrible hospital, billing sends you to collections before calling or even mailing a bill and then will not even accept a payment of any kind. They treat you terribly I had a baby in NICU and was put in a hospital room that looked like a prison room not to mention there was zero emotional support provided or offered. Doctors just treat you like another body but nurses were great. Go somewhere else if you have the option especially for maternity.

K G (15.09.2017 19:50)
If I could give zero stars I would. The issues start with laziness in the ER to do their job properly - someone gets sick doesn't mean you intubate them! Completely unnecessary, which ends up costing thousands of dollars for everyone involved - including the insurance company. But as with any medical facility they will cover their tracks and create why it was necessary. The next issue is Billing - complete incompetence. They didn't have our address correct in their billing system next thing we know we are getting contacted by a collection agency. Funny - the collection agency found us. We refused to pay until Stormont Vail sent us an itemized invoice and we would only pay them directly. The customer service representatives with the billing department were rude, disrespectful, and incompetent. Clearly no one in the billing department wants to do their job and they must hate their job to be as rude as they are.

Joshua Pesina (29.07.2017 09:33)
The ER here is a JOKE. If your not halfway dead when you come in here don't go. I was told specifically that I was told I could have a UTI test, blood work, and a CT scan.The second after that the nurse walk out, I was denied in every way and quickly checked out. You could be having symptoms of an anyeurism , stroke, tumor or anything else pertaining to truama and they would fully dismiss it on the idea that your heart is still beating and your not dead. Do not see Rachel Krob. Again, do not see Rachel Krob. Do not go to this hospital. I am nausiated and disgusted with their level of patient support. Furthermore, do not talk to Art Johnson about the medical practice he was appointed to manage. The poor idiot doesn't have a lick of sense to the medical profession, just listening to him talk was painful enough to need medication. Please just talk to him, I'm sure he'll let you know he has no idea what he's talking about.

Linda Sue (21.07.2017 18:07)
Never go to this hospital for anything. It is mismanaged poorly done at all service levels. They are so incompetent. They care about money only. Patients are at risk at this facility for poor care, poor response. Very incompetent responses for anything. They make appointments without telling you. The doctors are not good there. Please save yourself time and give your business to anyone but this facility. Also they tried to kill my mother when she was there, but I was able to save her from their incompetence by being a big watchdog over their care. Giving meds without any authority. So sad this is medicine at it's very worst.

Robert Havens (31.05.2017 20:53)
Great place, until the bill comes. They coded it incorrectly, tried to double bill me for a copay and fabricated a secondary insurance. When I called them out on this, they called me an idiot, told me I was wrong, refused to listen to me hung up. I had to make my insurance call and straighten it out. I called back to see if it was resolved and they claimed there was never any issues, they made no mistakes and were simply resubmitting the bill. To cap it off, she Sophia (S-O-P-H-I-A as she rudely spelled it out) flatly refused to apologize.

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