House of Joy Restaurant

Destroy E-Bay (18.10.2017 06:46)
Food & service has bean going down hill for years, slowly yet surely. Called them about 15 Minutes Ago, Currently on hold on the phone by them, as I am typing this. Most Likely they are just waiting for me to hang up. All I had was ONE question that would take 2 seconds to answer, Even got to ask it before I was put on hold.I am using the online menu so there is not too much description of plate. I was gonna go there today, I WAS a very supportive customer, I am done. I don't think I will ever go back again, this customer service is not professional, I can get through to the D.M.V. quicker than this place. BTW , My questions was, "What Comes on the Mixed Seafood Plate?"

Update: I was on HOLD for 45 minutes total with NO answer before I hung up. I was never helped It was not a formal phone machine hold, it was just putting the phone on the table as they walked away. The entire 45 minutes I could hear everything in the background. They just left the phone there. The person who originally answered seemed bothered by my call before I was put on hold. I was originally calling to ACTUALLY place an order, it was not just a random question. I wanted to know what was in a food plate to see if I wanted that or something else to start with.

Before the incident, I would go there about 4-6 times a month. After the experience, and to this day, I have gone 0 times, and shared my experience on to others, persuading friends and family away whenever the opportunity for dinning came.

I have heard of similar new experiences with the restaurant, and wonder how it continues to stay in business, I heard a vague rumor that it "Washes Money".......

Maria Galindo (14.10.2017 08:27)
Food was great. The outside isn't to appealing to the eye but the inside is nice. Got the lunch special which was well priced and a good big portion. Will definitely go again.

david ames (07.09.2017 02:00)
The restaurant was very clean. The wait staff was very professional and kind. The food was awesome. Very large portions. A big thumbs up

Annie Nelson (09.08.2017 18:03)
Our food arrived very quickly and was the right temperature. The portion sizes were huge! I probably took home another two servings. Our waitress was very nice but didn't clear our table when we were finished eating which is a pet peeve of mine.

Frank An Marie Rodriguez (01.07.2017 07:26)
We had our food delivered and it was awesome. The delivery driver was pleasant and the food was delivered in about 20 minutes. The food was great and there was plenty of it. Their prices are reasonable for the quality of the food. We will be doing this again and recommend that everyone try them.

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