HRHCare Valentine Lane Health Center at Yonkers
| 503 South Broadway, Yonkers |
5 oranları
2.80/10.00 |
|
+1 914-965-9771 |
|
HRHCare Valentine Lane Health Center at Yonkers haritada
değerlendirme
LUZY LU (20.08.2016 03:33)
My mom made an appointment in person to see the dentist with a Spanish speaking receptionist. When she shows up today she is called in by the Dr, she gets her BP taken. My mom thinks it's a dentist that has different method before actually being prep for dental care. Turns out Dr Madhavi is a Family Doctor for internal medicine. While Dr Madhavi was very pleasant, when my mom approached the receptionist who made what my mom thought was a dental appointment. She offered no apology whatsoever. I had checked the website prior to the appointment and found it off their dental hours are listed from 9a-1p on Friday and my mom's appt was for 3:30pm. I made multiple attempts to contact the office but was left on hold for quite some time as caller #1. I hung up tried again now i was caller # 7 then called in the afternoon and was caller#5 for awhile . Trying to reach this site is a nightmare. I'm upset at myself for actually thinking it might be the site wasn't updated with new hours. I had faith that there was no communication barrier as the receptionist did speak Spanish. Horrible frontdesk and call service. I work in a hospital and our center takes pride in providing patients with great customer service. If ever an apology is needed one is provided without any thought. Instead of looking dumbfounded the receptionist should have tried to amend her mistake.
My mom made an appointment in person to see the dentist with a Spanish speaking receptionist. When she shows up today she is called in by the Dr, she gets her BP taken. My mom thinks it's a dentist that has different method before actually being prep for dental care. Turns out Dr Madhavi is a Family Doctor for internal medicine. While Dr Madhavi was very pleasant, when my mom approached the receptionist who made what my mom thought was a dental appointment. She offered no apology whatsoever. I had checked the website prior to the appointment and found it off their dental hours are listed from 9a-1p on Friday and my mom's appt was for 3:30pm. I made multiple attempts to contact the office but was left on hold for quite some time as caller #1. I hung up tried again now i was caller # 7 then called in the afternoon and was caller#5 for awhile . Trying to reach this site is a nightmare. I'm upset at myself for actually thinking it might be the site wasn't updated with new hours. I had faith that there was no communication barrier as the receptionist did speak Spanish. Horrible frontdesk and call service. I work in a hospital and our center takes pride in providing patients with great customer service. If ever an apology is needed one is provided without any thought. Instead of looking dumbfounded the receptionist should have tried to amend her mistake.
Francisco Alejandro (11.06.2016 02:31)
about two month from now i try to make an appointment after being caller number 8 for 1 hour and 14 minutes i couldn't get a person so i chose to leave them a voice mail with my info but no one ever called back today at 3pm the same thing happen i drop them a voice mail and got nothing so starting next Monday I'm switching clinics you literally have to go out of your way and show up in person just to make an appointment in this place
about two month from now i try to make an appointment after being caller number 8 for 1 hour and 14 minutes i couldn't get a person so i chose to leave them a voice mail with my info but no one ever called back today at 3pm the same thing happen i drop them a voice mail and got nothing so starting next Monday I'm switching clinics you literally have to go out of your way and show up in person just to make an appointment in this place
Darlene Hernandez (28.01.2016 18:27)
Thought I had a scheduled appt and turns out the receptionist booked it wrong so I had to reschedule. Now sitting in the office still waiting to see the nurse, it's 11:24, my appt was for 10:15. And when I asked the receptionist for an estimated time she shrugs.... Phone system is terrible! Have been on a "hold loop" as they call it for 2 hrs.
Thought I had a scheduled appt and turns out the receptionist booked it wrong so I had to reschedule. Now sitting in the office still waiting to see the nurse, it's 11:24, my appt was for 10:15. And when I asked the receptionist for an estimated time she shrugs.... Phone system is terrible! Have been on a "hold loop" as they call it for 2 hrs.
alyssa dj (19.05.2015 18:02)
They have the worst calling system ever, you'll be on the phone forever been caller #1 for 30mins, then when you get there they are so slow.
They have the worst calling system ever, you'll be on the phone forever been caller #1 for 30mins, then when you get there they are so slow.
Tammy Bryant (26.10.2012 18:01)
The new phone system is not good at all, I have been waiting on the phone line for 45mins and I still have not talk to no one as of yet. :(
The new phone system is not good at all, I have been waiting on the phone line for 45mins and I still have not talk to no one as of yet. :(
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bilgilendirici malzemeler - Yonkers
bilgilendirici malzemeler - Amerika Birleşik Devletleri (ABD)
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Amerika Birleşik Devletleri (ABD), Yonkers
