Cosmopolitan Hotel
| 191 Nam Ky Khoi Nghia, Hồ Chí Minh |
5 oranları
6.40/10.00 |
|
+84 8 3932 0870 |
|
Cosmopolitan Hotel haritada
değerlendirme
Vu Huynh (07.11.2017 18:26)
Friendly staff but the room not clean when im moving convenience to airport
Friendly staff but the room not clean when im moving convenience to airport
Natasha Alkatara (02.10.2017 18:18)
THE CUSTOMER'S SERVICE IS POOR- THÁI ĐỘ NHÂN VIÊN LỄ TÂN RẤT THẤT HỌC
So suck, with staff like that receptionist, I believe the hotel can't get higher level. He was acting like lack of education.
Below is the story:
I was shocked at the receptionist's attitude.
He is so unprofessional and rude. We were booking the room number 301 from 1pm to 9:30pm on 30/9/2017.
When we checked out he asked for 20 000 Vnd surcharge with the reason that he thought we used one big bottle of water. But actually we didn't, then he contacted to the person who was checking the room, that person reconfirmed him that we didn't use any other bottle of uwater except for one free bottle of water. After all, that was misunderstanding and he just said ok like normal, like nothing happened with a very rude voice. We know it's just misunderstanding but at least he has to say sorry. Besides, he also behaved like we are begging him for a room but we pay fairly.What kind of service at the hotel like that?
So pls adjust your staff's attitude.
It was such a poor service.
THE CUSTOMER'S SERVICE IS POOR- THÁI ĐỘ NHÂN VIÊN LỄ TÂN RẤT THẤT HỌC
So suck, with staff like that receptionist, I believe the hotel can't get higher level. He was acting like lack of education.
Below is the story:
I was shocked at the receptionist's attitude.
He is so unprofessional and rude. We were booking the room number 301 from 1pm to 9:30pm on 30/9/2017.
When we checked out he asked for 20 000 Vnd surcharge with the reason that he thought we used one big bottle of water. But actually we didn't, then he contacted to the person who was checking the room, that person reconfirmed him that we didn't use any other bottle of uwater except for one free bottle of water. After all, that was misunderstanding and he just said ok like normal, like nothing happened with a very rude voice. We know it's just misunderstanding but at least he has to say sorry. Besides, he also behaved like we are begging him for a room but we pay fairly.What kind of service at the hotel like that?
So pls adjust your staff's attitude.
It was such a poor service.
Ilman Akbar (06.04.2017 04:10)
First time here. Very close to the airport, only 15 minutes away. Room is good, nothing to be complained about. Two things I'm amazed is how cheap the laundry, and how fast the WiFi is.
From airport, it's recommended by my friends to use Vinasun, Vinataxi, or Mailinh
First time here. Very close to the airport, only 15 minutes away. Room is good, nothing to be complained about. Two things I'm amazed is how cheap the laundry, and how fast the WiFi is.
From airport, it's recommended by my friends to use Vinasun, Vinataxi, or Mailinh
V Luong (13.02.2017 10:15)
Small but nice and clean room, friendly staff, good breakfast and massage service. Close to the airport. We had a small issue at check-out, the clark asked for extra d300000 as she looked over our booking and said that our booking was for 2 adults and a 2 year-old, she claimed only kids under 2 are free. We had to rush to catch a flight so we paid and neglected to ask for a receipt. We called Expedia later, they creditted us for the same amount, as our booking was correct. All is good.
Small but nice and clean room, friendly staff, good breakfast and massage service. Close to the airport. We had a small issue at check-out, the clark asked for extra d300000 as she looked over our booking and said that our booking was for 2 adults and a 2 year-old, she claimed only kids under 2 are free. We had to rush to catch a flight so we paid and neglected to ask for a receipt. We called Expedia later, they creditted us for the same amount, as our booking was correct. All is good.
Daddi o (10.02.2017 03:30)
Stayed for the second time. Lovely clean hotel. The staff are polite and nice (Thank you Trang, Bằng). The Bell boys are helpful. Will stay again.
Stayed for the second time. Lovely clean hotel. The staff are polite and nice (Thank you Trang, Bằng). The Bell boys are helpful. Will stay again.
